Privacy & Data Protection
Welcome to Winspirit. This Privacy Policy explains how we collect, use, store, and protect personal information when you create an account, play games, place bets, or otherwise interact with our site. We take user privacy seriously and aim to be clear about what data we process and how you can manage it.
Types of Data We Collect
We collect information that is necessary to operate your account and provide our services. This includes:
Personal data
Full name, date of birth, contact details (email, phone), postal address, identity documents when verification is required, and any information you provide when contacting support.
Technical data
Device identifiers, IP address, browser type and version, operating system, location data derived from IP, and other diagnostic information to help us run the site and improve performance.
Transactional data
Account activity, game and bet history, payment and withdrawal records, currency and payment method details, and any information required to process deposits, withdrawals, and identity checks.
How We Use Your Information
Your data is used to create and manage your account, process payments, verify identity for withdrawals and regulatory checks, detect and prevent fraud, and provide customer support. We also use aggregated or anonymised data to improve our services and for internal reporting.
Data Protection Practices
We maintain administrative, technical, and physical safeguards designed to protect your information. Access to personal data is limited to staff and third parties who need it to perform services on our behalf. Where appropriate, we use encryption and secure channels for transmitting sensitive data. While we strive to protect your information, no method of transmission or storage is completely secure.
Cookies and Tracking Technologies
We use cookies and similar technologies to make the site work, remember preferences, analyse traffic, and tailor your experience. Some cookies are essential for site functionality, while others support analytics and personalised features. You can manage cookie settings through your browser or the site cookie controls, though disabling some cookies may affect site performance.
User Rights
You have rights over your personal information, including the right to access the data we hold about you, request correction of inaccurate data, and request deletion where applicable. You may also object to certain processing activities and request restrictions on processing in specific circumstances.
Access, Correction and Deletion
To exercise your rights, please contact our team. We will verify your identity before responding to requests to prevent unauthorised access. Requests will be handled in line with internal procedures while balancing account security and any legal or operational obligations we must meet, such as identity verification for withdrawals.
Information Sharing and Third Parties
We may share personal data with service providers who support payments, identity verification, fraud prevention, analytics, and customer support. We require these partners to protect personal information and use it only for agreed purposes. We do not sell your personal data.
Privacy Policy Updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, communicated through your account. Continued use of the site after updates indicates acceptance of the revised policy.
Contact
If you have questions or wish to exercise your privacy rights, please contact us at [email protected] or [email protected].